Terms & Conditions

1. Who provides the repair plan

This appliance repair plan is arranged by Household Appliance Services Ltd, a company registered in England and Wales with company number 12713706. Registered office: Bognor Business Centre, Heath Place, Bognor Regis, West Sussex, PO22 9SL.

2. What the service plan includes

Subject to the plan level purchased, these terms, exclusions and your supporting documents, your service plan may provide repair support for eligible appliances listed in your plan documents following a mechanical or electrical breakdown.

Where a repair is not commercially viable, alternative resolutions may be discussed with you. Any available resolution will depend on the circumstances, your plan terms and the appliance concerned.

This is a service and maintenance agreement and is not an insurance product.

3. Appliance eligibility

• You must be over 18 and a permanent UK resident.
• Eligible appliances must be at the address listed in your plan documents.
• Appliances must be in full working order when added to the plan.
• Proof of purchase, make, model and serial number may be required.
• Commercial appliances, or domestic appliances used in a commercial environment, are not eligible unless agreed in writing.

4. Exclusion period

A 14-day exclusion period applies from the plan start date, from the date an appliance is added or changed, and after a late payment. Faults occurring during this exclusion period are not eligible for repair support.

5. Repair contributions and charges

A repair contribution may be payable before a repair request can be processed. Your plan documents will confirm any contribution that applies. If an engineer is called out and no fault is found, we may charge an administration fee and the engineer call-out cost.

6. General exclusions

• Pre-existing faults or appliances not working correctly when added.
• Repair requests made for faults arising during the exclusion period.
• Misuse, neglect, malicious damage, theft or loss.
• Cosmetic damage, wear and tear, corrosion, rust, scratches, dents, blockages or gradual deterioration.
• Routine maintenance, adjustment, modification, installation or servicing.
• Accessories, additional equipment, software faults or virus-related issues.
• Faults addressed by a manufacturer guarantee or warranty.
• Costs caused by failure to follow manufacturer instructions.
• Missed appointments, waiting time, courier delays or rearranged visits.
• Consequential losses or costs not expressly included in the plan.

7. Payments, term and renewal

The repair plan starts when payment is accepted. Plans are normally arranged for a minimum term of 12 months and may renew automatically unless you tell us you do not want the agreement to continue. Payments may be collected by Direct Debit or debit/credit card.

Your service plan may terminate if payment is not received on the dates set out in your payment schedule.

8. Repairs and support procedure

• You must contact us as soon as reasonably possible after discovering an incident.
• You may be asked to provide proof of purchase, appliance details and supporting documents.
• Any repair contribution and outstanding plan fees may need to be paid before work is authorised.
• We may arrange inspection, repair or collection of the appliance. Where repair is not commercially viable, alternative resolutions may be discussed.
• Failure to follow the repair procedure may affect whether support can be provided.

9. Cancellation

You may cancel your repair plan by giving written notice. Your statutory cancellation rights and refund position are explained on our Refunds & Cancellations page.

10. Complaints

If you are dissatisfied with our service, please contact us and quote your plan number where available.

• Telephone: 0800 009 6052
• Email: support@hascover.co.uk
• Post: Complaints, Household Appliance Services, Bognor Business Centre, Heath Place, Bognor Regis, PO22 9SL

11. Governing law

These terms are governed by the laws of England and Wales unless your plan documents state otherwise.