Refunds & Cancellations
This page explains how to cancel your appliance repair plan and when a refund may be available.
Last updated: June 2026How to cancel
You can request cancellation by calling us or emailing us:
- Telephone: 0800 009 6921
- Email: admin@householdapplianceservices.co.uk
Cooling-off period
Your statutory cooling-off period is 14 days from receipt of your documentation or from the plan start date, whichever is later.
60-day satisfaction refund
If you are not satisfied with your purchase for any reason in the first 60 days, we may cancel your agreement and refund any fee paid, subject to deductions for services already provided.
Costs already incurred
Where a refund is issued, you may still need to pay for costs we have incurred in providing our service, such as a call-out or repair cost. These charges will not exceed the price of the plan.
Direct Debit cancellation notice
If you pay by Direct Debit, please give us at least seven calendar days' written notice where possible. If notice is given too close to a collection date, payment may already be in progress.